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UAC 90-day Client Journey

This article is for you if you’ve ever wondered what makes Urban Athletic Club special in fitness or how to get started with us.

The fitness landscape is always evolving, and so are we.  The one thing that has never changed for us is our unrelenting desire to help you reach your fitness goals.  The process to get you there has been refined over the years.

Our process starts with something called a Discovery Call.  We know that starting a fitness journey or walking into a gym can be a major challenge for people, so starting with this call is a crucial, nonintimidating first step.  

The call generally lasts around 5-7 minutes, and the entire purpose is to see if we are a good fit for you, and you are a good fit for our community. When I say “good fit for you,” I mean that we can help you with exactly what you’re looking for.

If all goes well on the call, we will next book a No-Sweat Intro, a 30-minute in-person continuation of the discovery call where we dive deeper into the “why” behind your goals.  We will discuss many things, including your work schedule, fitness history, nutrition, and more.  This helps us craft the optimal program to help get you to your goals most efficiently.  For 99% of the population, some form of 1-on-1 coaching is what we start with.  

Over the past ten years in business, we’ve realized that most people who enter our space don’t have an issue with working out 3 days per week; the other 160+ hours outside of the gym prevent them from getting the results they desire.  By starting with a coach 1-on-1, you’ll increase your level of accountability infinitely. That’s why we typically start there.  If your goal is group classes, we ensure you’re ready for that program by assessing where you are and teaching you the basic movement mechanics in a safe and easy-to-learn 1-on -1 environment.  This ensures that you have the best possible experience.  If you need nutrition help or anything else, our services are there to change your life.

Once the No-Sweat Intro is over and you sign up, you’re officially part of our 90-day client journey.  Whether we’ve decided together that your best path is 1-on-1 or group training, we will first start with an introduction to our client success manager (CSM).  Our CSM’s entire job revolves around ensuring your time with us is well spent, and you never get lost in the cracks. Not in for a week?  Our CSM is going to email you to check in on you.  Traveling and need some workouts?  Our CSM will send you some workouts. Having trouble signing into classes?  Our CSM is there to help make your life easier.  

One of the first and most important things our CSM will do is book a 90-day goal-setting review.  Yes, we book this appointment 90 days in advance because our staff and services are committed to helping you get closer to the person you’d like to become.

If you make it to our 90-day goal-setting consultation, which 99% of our members do, this is where we will discuss the goals you came in with and measure your progress using our Inbody 270 scale.  Based on your progress, we will reassess your plan and craft the best approach for you moving forward.

Our process has been thought out repeatedly to make your lives easier.  We do not offer “trial classes”. We believe in problem-solving and getting results.  Our Discovery Call and No-Sweat Intro allow us to get to know you better than a trial class and, most importantly, prescribe the best course of action for you moving forward.

If you’re interested in booking a discovery call and getting started, click here.

– Coach Graham

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